ACCOUNT DELETION
APP: WORDEEX
DEVELOPER: GANKO S.R.L.
This page is a translation provided for convenience. In case of discrepancy, the Italian version prevails.
01WHAT THIS PAGE IS FOR
This page explains how to delete your game account in WORDEEX, the app developed and operated by Ganko S.r.l. (Via Pirandello 58/60, 76121 Barletta (BT), Italy), and what happens to your data when you do.
You can delete your account in two ways: directly from the App or by sending a request by email. In both cases deletion is free of charge and requires no justification.
02WHAT DELETING THE ACCOUNT MEANS
A WORDEEX account exists only if you have linked a social sign-in (Apple, Google or Facebook) to save your progress in the cloud. By deleting it:
- the link with the social provider is removed;
- the progress, scores and preferences saved on our servers are erased;
- the data received from the provider (identifier, email, name, profile picture) is erased.
The operation is final. Your progress cannot be recovered after deletion: if you wish, you can start a new game from scratch.
If you play in Guest mode you do not have an account on our servers: see section 06.
03DELETING THE ACCOUNT FROM THE APP
This is the fastest method: deletion takes place immediately.
- Open WORDEEX and go to Settings;
- select Account;
- tap Delete account;
- confirm the operation in the warning window.
When finished you will be signed out and the App will return to Guest mode.
04REQUESTING DELETION BY EMAIL
If you have already uninstalled the App or cannot sign in, write to [email protected] with the subject "WORDEEX account deletion", indicating:
- the provider you used to sign in (Apple, Google or Facebook);
- the email address associated with that account (for Sign in with Apple with a relay email, the @privaterelay.appleid.com address);
- if you remember it, the nickname used in the game.
To protect you from fraudulent requests, we may ask you to write from the email address linked to the account or to confirm the request with a second message. We will never ask for your password, which we do not have in any case.
We process requests within 30 days of receipt, normally much sooner, and we confirm the deletion to you by email.
05DATA DELETED AND DATA RETAINED
| Data | What happens | Timing |
|---|---|---|
| Social sign-in data Identifier, email, name, profile picture | Deleted | Immediate (from the App) or within 30 days (by email) |
| Game data Progress, scores, preferences, language | Deleted | Immediate (from the App) or within 30 days (by email) |
| Backup copies | Overwritten in the normal rotation cycle | Up to [30] days |
| In-app purchase data | Retained for tax and accounting obligations | 10 years |
| Technical data and logs Crash logs, security logs | Retained in a form not linked to the account | Up to [12] months |
| Support requests | Retained, including the deletion request itself | Up to [24] months after closure |
The data retained is that which the law requires or allows us to keep (Art. 17(3) GDPR); it is not used for purposes other than those indicated. Aggregated, anonymous statistical data that cannot be linked to you may be retained without time limit.
06GUEST MODE USERS
If you have never linked a social account, your progress is saved only on your device and there is no account on our servers to delete. To erase your game data it is enough to uninstall the App or clear the App's data from the operating system settings.
Advertising identifiers (IDFA/AAID) are managed by the operating system and can be reset or limited through the iOS or Android privacy settings.
07REVOKING PERMISSIONS WITH THE PROVIDER
In addition to deleting the account, you can revoke the authorisation granted to WORDEEX directly from the provider's panel:
- Apple: Settings → [your name] → Sign-In & Security → Sign in with Apple → WORDEEX → Stop Using Apple ID, or at appleid.apple.com;
- Google: myaccount.google.com/connections;
- Facebook: Settings → Apps and Websites, or at facebook.com/settings?tab=applications.
Revoking with the provider prevents new sign-ins but does not by itself delete the data already held on our servers: for this you must follow the procedure in sections 03 or 04.
08CONTACT
For any questions about account deletion or the processing of your data write to [email protected]. For full details see the Privacy Policy and the Terms of Service.