This page is a translation provided for convenience. In case of discrepancy, the Italian version prevails.

These Terms of Service govern access to and use of Wordeex. Please read them before using the app.

01WHO PROVIDES WORDEEX AND SCOPE OF THE TERMS

Wordeex is provided by Ganko S.r.l., with registered office at Via Pirandello 58/60, 76121 Barletta (BT), Italy, VAT No. 08925490727 ("Ganko", "we" or "our").

These Terms apply to the Wordeex app, its related online services, the Community features and the content made available by Ganko. Wordeex is intended exclusively for consumers, for personal and non-commercial use.

Any mandatory conditions provided by the law of the country where you reside continue to apply and prevail over any incompatible provisions of these Terms.

02ACCEPTANCE, EFFECTIVENESS AND VERSIONS

To use Wordeex you must accept these Terms in the app. If you do not accept them, you cannot use the service.

Ganko keeps a record of the version of the Terms accepted and of the acceptance. The Privacy Notice describes the data processed for this purpose and any separate choices required by law.

The accepted version applies, subject to changes communicated in accordance with section 19.

03AGE REQUIREMENTS AND MINOR USERS

Wordeex is intended for users aged 13 or over. If applicable law or store conditions require a higher minimum age, that threshold applies. If you do not meet the applicable age requirement, you may not use Wordeex.

The minimum age concerns access to the service and does not replace the rules on the capacity to enter into contracts or on consent to data processing. If you are not old enough to validly enter into the contract, a parent or guardian must read and accept the Terms on your behalf, where required by law, and supervise your use of Wordeex.

Purchases, including in-app purchases and virtual items, must be authorised by the parent or guardian when required by law or by store rules. The parent or guardian is responsible for checking the purchase settings of the device and the store and for supervising purchases made by the minor.

When the processing of personal data is based on consent and the law requires the authorisation of a parent or guardian, consent must be given or authorised by the person exercising parental responsibility. Age thresholds may vary by country.

Ganko applies privacy and safety settings for minors that are appropriate and proportionate to the risks of the service and the age of the user, within the applicable technical and legal limits. When Ganko is reasonably aware that the user is a minor, it does not show advertising based on profiling carried out using that minor's data.

Store age ratings indicate the suitability of content but do not replace applicable legal requirements.

04THE WORDEEX SERVICE

Wordeex is a word game that may include gameplay features, Community, user-generated content, in-app purchases and advertising.

The available features may vary depending on the app version, device, operating system, store and country. Changes to the service are governed by section 12.

05PROFILE, ACCOUNT AND RECOVERY

5.1 Wordeex profile

When you first open the app, a Wordeex profile is created and associated with a UID and a username. Progress, resources, statistics and Community content are associated with that profile.

5.2 Continuity and providers

A guest profile may be recognised on the same device, but recovery is not guaranteed. To reduce the risk of losing data if you change or lose your device, you can link one or more supported providers.

You can link more than one supported provider and, where the app allows it, unlink them. Unlinking does not in itself delete the profile or progress.

5.3 Recovery and conflicts between accounts

When you link a provider that is already associated with another Wordeex account, no automatic merge is performed. If the current profile is a guest profile and has no other linked providers, you can choose to recover the existing account; after confirmation, the guest profile and any data not transferred are deleted. If the current profile already has a linked provider, switching to the other account is not allowed.

Accounts, progress and resources are not merged or transferred between profiles. Linked Wordeex accounts can be synchronised between iOS and Android, with the purchase limitations indicated in section 11.

5.4 Security

You are responsible for the security of your device and of the provider accounts you use to sign in. You must contact [email protected] if you suspect unauthorised access or a compromise of your profile.

06RULES OF USE

You may use Wordeex only lawfully, for personal purposes and in a manner consistent with these Terms. In particular, you may not:

• use bots, scripts, automation, unauthorised emulators or other tools to play, generate results or interact with the service without authorisation;
• alter or manipulate leaderboards, scores, rewards, inventory, coins, purchases or advertising systems;
• attempt to circumvent security measures, filters, access controls or technical limitations;
• reverse engineer, decompile or extract code, data or content, except as expressly permitted by law;
• interfere with the operation of the service, introduce malware or attempt unauthorised access;
• sell, transfer, license or make available to third parties accounts, coins, hints or other virtual items;
• use Wordeex or its content for unauthorised commercial purposes;
• infringe third-party rights or any applicable law.

07USER-CREATED PUZZLES AND VISIBILITY

Wordeex may allow you to create a puzzle by choosing its title, its solution words and whether it includes clues or hints. The creator's username is associated with the puzzle.

Before publication you must choose the visibility:

• a public puzzle can be viewed in the Community by all users and can be shared;
• a private puzzle is not shown in the Community, but is accessible to the creator and to anyone who has the link. A private link should therefore not be considered secret or protected by individual authentication.

Before you share a private puzzle, the app will show a clear warning: anyone who receives or obtains the link can access the puzzle and share it further. You will have to confirm that you understand this risk before sharing.

After publication you cannot edit the puzzle. You can change its visibility or delete it permanently.

You are responsible for your publication and sharing choices. Do not include personal data, confidential information or content that you do not want to be accessible to the recipients of the link or to the Community.

08OWNERSHIP AND LICENCE OF USER CONTENT

8.1 Ownership

You retain any intellectual property rights in the puzzles and other content you create. This provision does not affect Ganko's rights described in section 15.

8.2 Licence necessary for the service

When you create or publish a puzzle, you grant Ganko a non-exclusive, worldwide, royalty-free licence, sublicensable to technical providers to the extent necessary, to host, store, reproduce, technically adapt, display, distribute and make available the puzzle, the associated username and the related elements, solely to deliver, protect, moderate, improve and support Wordeex. The licence lasts for as long as necessary for these purposes and for any further periods permitted or required by law.

The licence does not authorise Ganko to sell user content, to use it in a paid advertising campaign, or to train, evaluate or improve artificial intelligence models, except by a separate, specific and informed choice of the user, where lawful.

For private puzzles, the licence is limited to the activities necessary to make them accessible to the creator and to those who have the link, as well as the activities necessary for security, moderation, support, legal compliance and technical operation. We will not use private puzzles to promote Wordeex.

8.3 Promotion of public puzzles

As long as a puzzle is public, Ganko may republish or feature it, together with the associated username, on its own organic channels, for example social profiles, website, newsletters or editorial collections, to promote the Community and Wordeex. The use of a puzzle in paid advertising or the prominent use of the username in an external campaign requires a separate choice or authorisation by the user, unless the content is anonymised and the use is otherwise permitted by law.

If you make a puzzle private or delete it, Ganko stops new promotional uses within a reasonable time. Material already published, campaigns already started, technical copies and archives may remain for the time reasonably necessary for removal, the closing of the campaign, security, documentation and compliance with legal obligations.

8.4 User warranties

You declare that you have the rights necessary to create, publish and license the content, and that such content does not violate these Terms, the law or third-party rights.

8.5 Access to and retrieval of content

Within the limits of the law, third-party rights and security requirements, you can ask Ganko to provide your puzzles and other content you created in a structured and reasonably usable format. Ganko may verify the request and is not required to provide third-party content, unlawful content or data that cannot reasonably be separated.

09REPORTS, MODERATION AND REVIEW

Puzzles may be checked by automated systems and assessed following user reports or internal reviews. Publishing the following content is prohibited:

• illegal content or content that encourages illegal activity;
• offensive, discriminatory or hateful content, or content aimed at harassing people or groups;
• sexually explicit content or content otherwise incompatible with the age rating of the service;
• defamatory, threatening or seriously misleading content;
• content containing personal data or confidential information of third parties without a legitimate basis;
• content that infringes copyright, trademarks or other intellectual property rights;
• fraudulent content, spam, or content intended to circumvent filters, controls or security measures.

You can report a puzzle or other content using the tools available in the app or by writing to [email protected], indicating, if possible, the link or title of the puzzle, the username, the rule you believe has been violated and the reasons for the report.

Ganko may use automated tools to identify, classify or prioritise content and may refer the case for human review. The decision may prevent publication, limit visibility, remove a puzzle or apply other measures proportionate to the violation and the risk.

Where technically and legally appropriate, Ganko notifies the user concerned of the decision and a statement of reasons. The statement of reasons will indicate at least the rule applied and the measure taken, subject to limits arising from the law, security, the protection of third parties or the need to prevent circumvention of controls.

You can submit an internal complaint or request a manual review by writing to [email protected] and indicating your username, the puzzle title, any link, the decision being contested and the reason for the complaint. Ganko will examine the request within a reasonable time and will communicate the outcome where possible, without guaranteeing the restoration of the content.

10SUSPENSION AND BANS

Ganko may suspend or block access to Wordeex in the event of serious or repeated violations of sections 6 and 9, illegal content, fraud or abuse of purchases, manipulation of the game, security risks, or legal obligations or orders from authorities. The measure will be, as far as reasonably possible, proportionate to the seriousness, repetition and risk of the conduct.

Where permitted by law and compatible with security and investigations, Ganko communicates the decision, the duration or type of measure and the related reasons. You can contest it by writing to [email protected] and providing the information reasonably necessary to identify the profile and understand the complaint.

A ban prevents the use of Wordeex but does not transfer ownership of your content or resources to Ganko. Suspension, ban or closure of the service do not affect rights relating to data protection, legal guarantee, conformity, refund, withdrawal or other mandatory remedies recognised by law.

11PURCHASES, VIRTUAL ITEMS AND ADVERTISING

11.1 Purchases through the store

In-app purchases are concluded through the Apple App Store or Google Play, which process the payment and may apply their own conditions. Ganko remains responsible for the obligations that the law places on it in relation to the service and the digital content it provides.

Before confirmation, the store or the app clearly shows, as applicable, the product or service purchased, its main characteristics, the total price including applicable taxes, the currency, the duration or one-off nature, the payment methods, relevant limitations and information on withdrawal and legal remedies.

11.2 Consumable content

Wordeex may offer packs of coins, hints or consumable bundles. These virtual items are limited licences to use them within Wordeex and do not constitute money, a deposit, financial property or a claim against Ganko. They have no independent monetary value and cannot be transferred or sold, except as required by law.

Virtual items are associated with the Wordeex account and cannot be moved to or merged with another account, even if both belong to the same person. Coins and hints linked to the same account can be synchronised between iOS and Android. Changing Wordeex account may make purchases associated with the previous account unavailable; the app shows a warning before a switch that involves this risk.

Virtual items do not expire as long as the account and the service remain available, except in the event of use, refund, fraud, account deletion, termination of the service or another cause provided for in these Terms and by law. Nothing excludes or limits the right to a refund, replacement, price reduction, termination or other mandatory remedy in the event of non-conformity or for any other cause provided by law.

11.3 Ad-free

Ad-free is a one-time purchase, not a subscription. It removes mandatory ads on the platform for which it was purchased, but not rewarded videos that you voluntarily choose to watch. The benefit is tied to the Apple or Google account and is not synchronised between iOS and Android; you can restore it through the store, where available.

11.4 Withdrawal and immediate performance of digital content

Where provided by law, you can exercise the right of withdrawal within the applicable period for the purchase of digital content or services. If you ask for the supply to begin before the withdrawal period has expired, immediate performance takes place only after your express consent and an express acknowledgement that you are aware of the possible loss of the right of withdrawal when all the legal conditions are met.

The loss of the right of withdrawal is not presumed and does not apply if the legal conditions, the express consent or the acknowledgement are missing, or if the law nevertheless recognises a right of withdrawal or another remedy.

11.5 Changes and balancing

Ganko may modify for the future the quantity, availability, operation or manner of use of virtual items for objective and stated reasons, such as game balancing, security, abuse prevention, legal compliance, technical compatibility or sustainability of the service. Changes do not retroactively affect resources already purchased, except as necessary for legal or security reasons and subject to mandatory consumer remedies.

11.6 Refunds

As a rule, refund requests can be submitted to the store that processed the payment, in accordance with its procedures. This indication does not limit the rights that the law grants you against Ganko for non-conforming digital content or services, including, where applicable, restoration of conformity, replacement, price reduction, termination and refund.

If you believe that a purchase or digital service is non-conforming, contact [email protected] describing the problem and indicating, if available, the receipt or transaction identifier. Ganko will examine the request without prejudice to your right to turn to the store or to the competent authorities.

11.7 Advertising

Wordeex may show interstitial ads, rewarded videos and other advertising formats. Rewarded videos are started at your choice and provide the benefit shown in the app. Ad-free removes only mandatory ads, as indicated above.

Information on advertising partners, the technologies used and privacy choices is described in the Privacy Notice and in the applicable consent management screens.

12UPDATES AND CHANGES TO THE SERVICE

Ganko may update, add, modify or remove features for objective and stated reasons, including reasonable product evolution, game balancing, security, compliance with legal obligations, technical compatibility, abuse prevention or reasonable improvements to the service.

Changes do not retroactively affect resources already purchased, except as necessary for legal or security reasons. For material, foreseeable and adverse changes, Ganko gives reasonable notice where required by law and explains the nature of the change. Where provided by law, the user may terminate the relationship or exercise the applicable remedies in the event of a substantial deterioration.

Urgent changes for security, legal obligations or technical problems may be applied immediately. Mandatory rights relating to digital content and services remain unaffected.

13AVAILABILITY AND TERMINATION OF THE SERVICE

Ganko aims to keep Wordeex available but does not guarantee uninterrupted or error-free operation. Maintenance, updates, failures, external events, store limitations or security interventions may cause temporary suspensions.

If Ganko decides to permanently discontinue Wordeex, it gives at least 30 days' notice where reasonably possible. Notice may be shortened or omitted in the presence of legal obligations, security risks, unremediable technical unavailability or other circumstances beyond Ganko's reasonable control.

Unavailability or termination of the service does not limit mandatory remedies relating to purchases, the conformity of digital content or services, refunds or other rights recognised by law.

14ACCOUNT DELETION

14.1 How to request it

You can request deletion from the app. If you have uninstalled the app, cannot sign in or have been banned, you can send the request to [email protected]. To protect users, Ganko may ask for identity verification proportionate to the available data and the risk of the request.

Uninstalling the app removes the app from the device, but does not automatically delete the account, data, progress, virtual items or Community content. Account deletion must be requested and completed in accordance with this section.

14.2 30-day revocable period

Before deletion is confirmed, the app will show a clear warning: deletion may irreversibly delete the profile, progress, scores, resources, virtual purchases and Community content and, once completed, may prevent their recovery or transfer.

After the request, a 30-day revocable period begins. During this period you cannot play: when you start the app you can only cancel the deletion procedure. No data is permanently deleted before the end of the period.

If you cancel within 30 days, the profile is reactivated. If the period expires without revocation, deletion becomes irreversible and Ganko deletes the account and associated data in accordance with the Privacy Notice, without prejudice to data that must or may be kept for legal reasons, security, fraud prevention or the defence of rights.

14.3 Consequences

Deletion removes the profile and the associated data and resources, including progress, scores, virtual items and Community content. Transfer to another account is not provided for and, once the procedure is concluded, the profile cannot be recovered.

Account deletion does not replace the exercise of the right of withdrawal relating to a purchase or requests for remedies for non-conformity. If you want to contest a purchase, ask for a refund or exercise a right of withdrawal, do so before deletion where possible or contact [email protected] and the store concerned.

Achievements and benefits managed by Apple or Google, including Ad-free, may remain with the store in accordance with the platform's rules.

14.4 Banned users

A ban does not prevent you from requesting deletion by email. Ganko may keep, for a defined and proportionate period, the minimum necessary to document or enforce the ban, prevent fraud and abuse, protect security, defend rights or comply with legal obligations, as described in the Privacy Notice. A ban, deletion and termination for non-conformity have distinct effects and do not remove the user's mandatory rights.

15GANKO'S INTELLECTUAL PROPERTY

Ganko and its licensors retain all rights in Wordeex and its elements, including software, code, interfaces, graphics, sounds, animations, dictionaries, rules, models, databases, official puzzles, names, logos and trademarks.

Ganko grants you a personal, limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to install and use the app on authorised devices, solely for the purposes permitted by these Terms and by store rules.

16THIRD-PARTY SERVICES AND STORES

Wordeex may integrate services provided by Apple, Google, Facebook, advertising partners, and providers of analytics, measurement, infrastructure and others. These services may be subject to their own conditions and notices.

Apple and Google are not responsible for the provision of Wordeex except as provided in their conditions. In the event of a conflict between these Terms and mandatory store conditions, the mandatory store conditions apply to the extent of the conflict.

17LEGAL GUARANTEES AND LIABILITY

Nothing in these Terms excludes or limits rights, guarantees or remedies that cannot be excluded or limited under applicable law, including consumer rights relating to the conformity of digital content and services, restoration of conformity, replacement, price reduction, termination, withdrawal, refunds and other mandatory remedies.

To the extent permitted by law, Ganko is not liable for indirect losses or losses not foreseeable at the time the Terms were accepted, nor for damage resulting from unlawful use, breach of the Terms, loss of the device, compromise of third-party accounts, or failure to link a provider where the user had been informed of the risk.

No limitation applies to wilful misconduct or gross negligence, death or personal injury attributable to Ganko, fraud, product liability, data protection breaches, non-conformity, refunds or other cases in which the law prohibits a limitation. The limitations do not affect the consumer's mandatory rights.

18PRIVACY

The Privacy Notice separately describes, in clear language, the purposes of processing, the legal bases, the categories of personal data, the recipients, any transfers, the retention periods or criteria, the data subject's rights, profiling and the possible existence of automated decision-making, as well as how to exercise those rights. For privacy requests you can write to [email protected].

These Terms govern the contractual relationship and the use of the service; the Privacy Notice governs the processing of personal data. The two documents must be read together, but the Notice does not modify the user's contractual rights and these Terms do not replace the information and legal bases required by privacy law.

19CHANGES TO THE TERMS

Ganko may amend these Terms due to the evolution of the service, regulatory changes, security, abuse prevention or reasonable operational needs.

For material changes, Ganko publishes the new version, provides a clear summary of the changes and at least 15 days' notice through the app or other appropriate means, explaining the main aspects. Changes necessary for legal or security obligations may take effect immediately, within the limits permitted by law.

Where required, to continue using Wordeex you will have to accept the new version through an express action in the app. If you do not accept, you will not be able to continue using the service and you may request deletion of your account. Mandatory rights relating to digital content and services, purchases, withdrawal, conformity and remedies remain unaffected.

20GOVERNING LAW AND DISPUTES

These Terms are governed by Italian law, without depriving you of the mandatory protections provided by the law of the country where you habitually reside.

If you are a consumer, any dispute falls within the jurisdiction of the court identified by the applicable mandatory rules, normally that of the consumer's place of residence or domicile.

Before starting a dispute you can contact [email protected] to try to reach a solution, without this being a mandatory condition or limiting the right to turn to the competent authorities.

21LANGUAGE

These Terms may be made available in Italian and English. In the event of an interpretative discrepancy the Italian version prevails, to the extent permitted by applicable law and without prejudice to the consumer's mandatory rights.

22CONTACT

Ganko S.r.l.
Via Pirandello 58/60
76121 Barletta (BT), Italy
VAT No. 08925490727

Support and complaints: [email protected]
Data protection matters: [email protected]